Waspsting
Level 1 (0 points)

Q: Any suggestions to improve slow iMac startup?

My iMac takes about 4 minutes to start up.  I get a grey screen for about 2 minutes, then it takes another 2 minutes to load all the icons.  It seems to have got worse since I upgraded to Mavericks (and to MS Office 2011 at the same time).

 

EtreCheck report follows:

 

Hardware Information:

          iMac (21.5-inch, Mid 2010)

          iMac - model: iMac11,2

          1 3.06 GHz Intel Core i3 CPU: 2 cores

          4 GB RAM

 

Video Information:

          ATI Radeon HD 4670 - VRAM: 256 MB

 

System Software:

          OS X 10.9.1 (13B42) - Uptime: 0 days 0:4:25

 

Disk Information:

          WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (363.06 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          OPTIARC DVD RW AD-5680H 

 

USB Information:

          Apple Inc. Built-in iSight

 

          Apple Computer, Inc. IR Receiver

 

          Apple Internal Memory Card Reader

 

          Apple Inc. BRCM2046 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

FireWire Information:

 

Thunderbolt Information:

 

Kernel Extensions:

          com.eltima.SyncMate.kext          (0.2.5b15)

          com.McAfee.kext.AppProtection          (3.1)

          com.McAfee.SFKext          (1)

          com.mcafee.kext.Virex          (1.1.0d1)

 

Launch Daemons:

          [System] com.adobe.fpsaud.plist 3rd-Party support link

          [System] com.adobe.SwitchBoard.plist 3rd-Party support link

          [invalid] com.mcafee.ssm.ScanFactory.plist

          [invalid] com.mcafee.ssm.ScanManager.plist

          [System] com.mcafee.virusscan.fmpd.plist 3rd-Party support link

          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

          [System] rapiback.plist 3rd-Party support link

 

Launch Agents:

          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

          [System] com.citrix.AuthManager_Mac.plist 3rd-Party support link

          [System] com.citrix.ReceiverHelper.plist 3rd-Party support link

          [System] com.citrix.ServiceRecords.plist 3rd-Party support link

          [System] com.epson.eventmanager.agent.plist 3rd-Party support link

          [System] com.mcafee.menulet.plist 3rd-Party support link

          [System] com.mcafee.reporter.plist 3rd-Party support link

          [System] syncmateStarter.plist 3rd-Party support link

 

User Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

          [not loaded] com.google.keystone.agent.plist 3rd-Party support link

          [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

 

User Login Items:

          Microsoft AU Daemon

          Dropbox

          iAntiVirus

 

Internet Plug-ins:

          SiteAdvisor: Version: 2.0 - SDK 10.5 3rd-Party support link

          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

          Default Browser: Version: 537 - SDK 10.9

          npBTEmailConfig: Version: 1.0 3rd-Party support link

          AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

          FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

          Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

          iPhotoPhotocast: Version: 7.0 - SDK 10.7

          CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 3rd-Party support link

          QuickTime Plugin: Version: 7.7.3

          AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

          CANONiMAGEGATEWAYDL: Version: 2.1.0.1 3rd-Party support link

          CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

          CANONiMAGEGATEWAYLI: Version: 2.1.0.1 3rd-Party support link

          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update

 

Safari Extensions:

          GiveasyouLive: Version: 4.0.1

          SiteAdvisor: Version: 2.0

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 1.9 - SDK 10.9

          AppleAVBAudio: Version: 2.0.0 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

          Picasa: Version: 1.0 3rd-Party support link

 

3rd Party Preference Panes:

          Flash Player  3rd-Party support link

 

Old Applications:

          /Library/Application Support/Microsoft/MERP2.0

                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link

                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link

          SiteAdvisor:          Version: 2.0 - SDK 10.5 3rd-Party support link

                    /Applications/SiteAdvisor/SiteAdvisor.app

          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

          /Applications/Microsoft Office 2011/Office

                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          /Applications/Microsoft Office 2011

                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link

                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

          Family Tree Maker:          Version: 19.2.4 - SDK 10.5 3rd-Party support link

 

Time Machine:

          Skip System Files: NO

          Auto backup: NO - Auto backup turned off

          Volumes being backed up:

                    Macintosh HD: Disk size: 464.96 GB Disk used: 126.84 GB

          Destinations:

                    Time Machine Backups [Local] (Last used)

                    Total size: 465.44 GB

                    Total number of backups: 85

                    Oldest backup: 2011-06-28 11:14:24 +0000

                    Last backup: 2014-02-16 17:42:32 +0000

                    Size of backup disk: Adequate

                              Backup size 465.44 GB > (Disk used 126.84 GB X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

 

Top Processes by CPU:

               1%          WindowServer

               1%          mds

               1%          EtreCheck

               0%          opendirectoryd

               0%          coreservicesd

 

Top Processes by Memory:

          127 MB          mds_stores

          98 MB          VShieldScanner

          74 MB          com.apple.IconServicesAgent

          66 MB          Microsoft Outlook

          66 MB          Dropbox

 

Virtual Memory Information:

          1.83 GB          Free RAM

          1.13 GB          Active RAM

          488 MB          Inactive RAM

          572 MB          Wired RAM

          281 MB          Page-ins

          0 B          Page-outs

iMac, OS X Mavericks (10.9.1)

Posted on Feb 20, 2014 7:44 AM

Close
Waspsting

Q: Any suggestions to improve slow iMac startup?

  • All replies
  • Helpful answers

  • by Allan Jones,

    Allan Jones Allan Jones Feb 20, 2014 7:59 AM in response to Waspsting
    Level 8 (35,316 points)
    iPad
    Feb 20, 2014 7:59 AM in response to Waspsting

    Uninstalling MacAfee would be  a great start. Almost every "pay-for" anti-virus program causes a huge performance hit on a Mac.

     

    You also have a few things installed I don;t recognize, but let's evict MacAfee first and see how far that gets you.

  • by Waspsting,

    Waspsting Waspsting Feb 20, 2014 8:15 AM in response to Allan Jones
    Level 1 (0 points)
    Feb 20, 2014 8:15 AM in response to Allan Jones

    HI Allan

     

    Thanks for your response.  Unfortunately I tried that before and it made no difference.  MacAfee comes as part of my BT Broadband package, and I'm reluctant to disable it as I've been advised that if I don't have some form of AntiVirus (even on a Mac), I would not be eligible for any recompense if my details were hacked.

  • by Drexus,Helpful

    Drexus Drexus Feb 20, 2014 8:34 AM in response to Waspsting
    Level 1 (99 points)
    Feb 20, 2014 8:34 AM in response to Waspsting

    You have Adobe PDF Viewer twice as an internet plugin. I would have this taken care of by Preview, as Adobe's web viewer is magnitudes heavier.

     

    Antivirus… I'm not going into that discussion. I will say this: I've owned 29 Macs since 1991, I've spent 25 years working many systems as part of my technical background. In all my years I've never seen, nor herd of anyone getting a virus that I know. I'll just leave that right there.

     

    Your best option after that: Fonts. Yes, fonts. I'd put money on the fact you have more than a boatload of fonts. Trim it down, clean it up, and turn off the ones you don't use all the time (activate later as needed). This alone can shave 15 seconds off system boot.

     

    Give as you live plugin?

     

    There seems to be a lot going on here.

  • by Waspsting,

    Waspsting Waspsting Feb 20, 2014 9:09 AM in response to Drexus
    Level 1 (0 points)
    Feb 20, 2014 9:09 AM in response to Drexus

    Thanks for your helpful response.  I'll have a go at the things you suggest and hopefully it will speed things up. I'm sure you're right about antivirus on a Mac, but I have tried disabling it and it didn't seem to make any difference.

  • by MichelPM,Helpful

    MichelPM MichelPM Feb 20, 2014 9:34 AM in response to Waspsting
    Level 6 (14,255 points)
    iPad
    Feb 20, 2014 9:34 AM in response to Waspsting

    You need to completely uninstall this antivirus software per instructions on the AV developer's website.

    It is NOT necessary on Mac OS X and only causes system wide issues.

    If you feel the need or are compelled to have antivirus software on your Mac, the least system intrusive ones are

    ClamXAV

    VirusBarrier Express (found in the Mac App Store).

  • by thomas_r.,

    thomas_r. thomas_r. Feb 20, 2014 10:03 AM in response to Waspsting
    Level 7 (30,944 points)
    Mac OS X
    Feb 20, 2014 10:03 AM in response to Waspsting

    MacAfee comes as part of my BT Broadband package, and I'm reluctant to disable it as I've been advised that if I don't have some form of AntiVirus (even on a Mac), I would not be eligible for any recompense if my details were hacked.

     

    That seems to be a bit of a deceptive statement on the part of BT, since I seriously doubt they would give you anything you would consider to be "recompense" in any event, whether you follow their recommendations or not. And McAfee really wouldn't protect you that well anyway... it caught only around half of the malware I threw at it in recent testing:

     

    Mac anti-virus testing 2014

     

    Note the actual data file, which shows historical data from last year's testing as well. McAfee is nothing if not consistent...

     

    Uninstall McAfee completely. There should be an uninstaller in the Applications folder somewhere. Don't just drag the McAfee app to the trash, and don't use any kind of all-purpose third-party uninstaller.

     

    I also note that you've got iAntivirus installed. Although that one's not going to be causing any issues, it's also almost completely worthless, worse by far than McAfee. See the same testing results for details. Drag that one to the trash.

     

    Once those are gone, if the problem doesn't go away, see my Mac Performance Guide.

  • by Waspsting,

    Waspsting Waspsting Feb 20, 2014 10:53 AM in response to thomas_r.
    Level 1 (0 points)
    Feb 20, 2014 10:53 AM in response to thomas_r.

    Thanks to MichelPM and thomas_r for useful advice, which I will action as suggested.

     

    First time I've needed to take part in the Apple Support Community, and I'm very impressed that there are such helpful people out there.

  • by MichelPM,

    MichelPM MichelPM Feb 20, 2014 11:52 AM in response to Waspsting
    Level 6 (14,255 points)
    iPad
    Feb 20, 2014 11:52 AM in response to Waspsting

    You are very welcome!

    It's nice to for all of us to be appreciated here once in a while.

    Thank you and be well!

     

  • by K Shaffer,

    K Shaffer K Shaffer Feb 20, 2014 12:18 PM in response to Waspsting
    Level 6 (14,567 points)
    Desktops
    Feb 20, 2014 12:18 PM in response to Waspsting

    After attending to details such as suggested above, you may also wish to consider advantages of using an externally enclosed hard disk drive as part of your backup scheme, for TimeMachine, instead of the iMac's own internal hard disk drive. If you have a wireless base station, that may support an external drive; a wired USB  or FireWire HDD would be faster to connect to the iMac and likely have fewer issues overall. A self- powered externally enclosed HDD could support a bootable copy/clone of your Mac OS X in a partition, for faster restores if you were to ever need a second boot system to run the Mac.

     

    In addition, you may check into the idea of upgrading system RAM, in so much as the computer can use as much as 16MB and you have 4GB installed. The RAM specs are rather tight, so get quality RAM by a reputable manufacture, of correct specification. Often cited: OWC esales, & Crucial brands seem tops.

     

    Built-in MemoryNone
    Maximum Memory16 GB
    Memory Slots4 - 204-pin PC3-10600 (1333 MHz) DDR3 SO-DIMM

    {per MacTracker from http://mactracker.ca database mid-2010 iMac 21.5}

     

    •How to remove or add RAM in iMac:

    http://support.apple.com/kb/HT1423

     

    Good luck & happy computing!