Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Cosman
Cosman Author
User level: Level 1
30 points

Trouble loading Samsung printer driver in Mavericks

Our office Samsung SCX-3400 printer will not connect to Mac printers, except directly by USB cable. Have to go sit beside it and plug it in. When I go to Preferences/Printers I see that it wants me to connect through a shared bonjour connection called "Samsung SCX-3400 Series @ Joe Blows Macbook".


I decided to delete all Samsung drivers and start over. The Samsung uninstall programs didn't work, so I trashed them and downloaded the printer drivers again.


When I went to Preferences/Printers and clicked + to add a printer, it gave the same message above, i.e. to add "Samsung SCX-3400 Series @ Joe Blows Macbook" to the list of printer.


I have given up on logic.


Does anyone know how to get a fresh Samsung driver installed?


Thanks

MacBook Pro (15-inch Late 2011)

Posted on Feb 20, 2014 8:44 AM

Reply
1 reply
User profile for user: pedro d
pedro d
User level: Community Specialist

Feb 22, 2014 2:38 PM in response to Cosman

Hello there, Cosman.


The following Knowledge Base article reviews some great recommendations and other options for issues with printing:


Troubleshooting printer issues in OS X

http://support.apple.com/kb/ts3147


USB printers and Bonjour-enabled network printers

Follow these steps until the issue is addressed:

  1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
  2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
  3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
  4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
  5. Delete the affected printer, then add the printer again.

If the issue persists, try these additional steps:

  1. Reset the printing system, then add the printer again.
  2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
  3. Contact the printer vendor or visit their website for further assistance.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

Reply

Trouble loading Samsung printer driver in Mavericks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up