1 Reply Latest reply: Feb 22, 2014 9:00 AM by pedro d
aj_random Level 1 Level 1 (0 points)

Ever since I bought a new D-link (Dir-600L, Ver A1) Router my Mobile devices wouldnt connect to the internet, my laptop and Xbox did connect but neither my iPad 2 or Galaxy S3 phone connected. After like a month they both started working with no problem but 3 days ago i restarted the router and the problem has persisted. They all connect to the wifi but dont have internet connection. I have restarted the router, the modem and the network setting on my mobile devices. Now my ipad is the only one that doesnt connect. Sometimes it connects but the connection is lost within minutes, It doesnt open any internet pages but it does load emails and Instagram kind of works but without loading pictures, Zello also works but no other ones will... I called the ISP and D-Link support but nothing has worked. HELP i think it's my ipad.

iPad 2, Wifi, iOS 7.0.4


iPad 2 Wi-Fi, iOS 7.0.4
  • pedro d Community Specialists Community Specialists (2,430 points)

    Hello there, aj_random.

     

    The following Knowledge Base article offers some great pointers for troubleshooting Wi-Fi with an iOS device:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    If the issue persists after reviewing the initial steps, then the following sections should prove helpful as well:

     

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.