Hi all,
I recently changed my Apple ID password and had to reenter it to reactivate my phone, my iPad and that was fine for about a week! Then all of a sudden, today, I can't receive or send iMessages--just text messages (that is, my bubble is green) and I notice in Settings, that Send & Receive is not there and it's waiting for activation!
For the record, Verizon is my phone carrier.
Any suggestions?
Thanks,
Eri
iPhone 5
Hello there, Eri.
The following Knowledge Base articles offer some great in-depth steps to troubleshoot issues with activation and Messages:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Additionally there are steps in this article as well once activation is taken care of:
http://support.apple.com/kb/ts2755
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Hello there, Eri.
The following Knowledge Base articles offer some great in-depth steps to troubleshoot issues with activation and Messages:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Additionally there are steps in this article as well once activation is taken care of:
http://support.apple.com/kb/ts2755
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Thanks,
I did do the steps suggested in some of the troubleshooting articles, but ultimately, I went to an Apple store. The person who helped me just powered my phone off, thereby resetting and rebooting.
And that did it! Interesting because I felt I'd tried everything at least twice! So rebooting made perfect sense.
Erika
Activation failing after being activated
