1 Reply Latest reply: Feb 21, 2014 5:36 AM by Winston Churchill
Sue342 Level 1 Level 1 (0 points)

So we use our AppleTv on the regular! One day it just stopped working. I bought it in December. So my cords are all properly plugged in, the correct input, just getting my purple screen saying no signal. Help!


AppleTV 2
  • Winston Churchill Level 10 Level 10 (87,275 points)

    Welcome to the Apple Community Sue.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    4. Restore the Apple TV (Settings > General > Reset > Restore)