Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Appletv not working

So we use our AppleTv on the regular! One day it just stopped working. I bought it in December. So my cords are all properly plugged in, the correct input, just getting my purple screen saying no signal. Help!

AppleTV 2

Posted on Feb 20, 2014 3:39 PM

Reply
1 reply

Feb 21, 2014 5:36 AM in response to Sue342

Welcome to the Apple Community Sue.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  4. Restore the Apple TV (Settings > General > Reset > Restore)

Appletv not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.