HT202649: If you can't sign in with two-step verification using your Apple ID
Learn about If you can't sign in with two-step verification using your Apple ID
Q: I forgot my security questions
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Feb 20, 2014 4:31 PMby Diavonex,Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
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Feb 20, 2014 4:31 PMby JimHdk,Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.
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Feb 20, 2014 4:31 PMby Niel,You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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