Q: Security questions

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

See Kappy's great User Tips.

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

https://discussions.apple.com/docs/DOC-4551

Rescue email address and how to reset Apple ID security questions

http://support.apple.com/kb/HT5312

Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html

Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57

 Cheers, Tom