Mail stopped receiving mail on multiple devices??

Question

Level 1

8 points

Mail stopped receiving mail on multiple devices??

I can no longer recieve emails on only one email address, that is on multiple devices. This email address has been operating perfectly fine for years. All of a sudden in the middle of the night, on four devices (iPhone, iPad, Mac Air and Power Mac) mail has stopped being downloaded.

Things done and symthoms...

Check all settings on all devices - All Good! No error codes
Remove/Re-install on one of the devices.
All emails load back in to about the same point as other devices.
Adjusted SSL settings (which worked perfectly fine).
Turned off WiFi - Using cell coverage
Reset Airport Express
Webmail is working perfectly fine
Other email accounts with same provider (Go Daddy) working perfectly fine.
iMap Settings in place

Mac Pro (Mid 2012), OS X Mountain Lion (10.8.5), 3.2 GHz - 8 GB 1066MHz

Posted on Feb 20, 2014 8:54 PM

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Answer 1

Sumesh_22

Level 4

1,122 points

Feb 21, 2014 4:13 AM in response to ActionG

Have you recently changed your Email Account password for that Email Account?

If you have changed password then update the same password on all your Devices and if No then on your Mac Mail click on Window tab on the Menu Bar and try running the Connection Doctor and see what error does it gives for your connection.

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Answer 2

ActionG Author

Level 1

8 points

Feb 21, 2014 7:58 AM in response to Sumesh_22

No... no password changes. and No errors.

It continues to ping the server. I can still send email from and device and it downloads sent mail that has been sent from webmail. One more message has mysteriously downloaded but all devices are still unable to download any emails.

Considering moving to Gmail servers... Very frustrating.

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Answer 3

Eric Root

Level 10

684,027 points

Feb 22, 2014 11:41 AM in response to ActionG

Troubleshooting sending and receiving email messages

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Answer 4

ActionG Author

Level 1

8 points

Feb 22, 2014 12:04 PM in response to Eric Root

Thank you Eric,

I have reviewed this page and issue continues. I have even rebuit the mailbox on more than one device and mail imports to roughly the same point and message (when the issue started).

I do not think it is the devices, because of the fact it has happend on four different devices. Webmail continues to work.

Multiple conversation with service provider with no resolution. (Next step maybe to shift providers to Google)

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Answer 5

Eric Root

Level 10

684,027 points

Feb 23, 2014 7:28 AM in response to ActionG

You are welcome. Sometimes, one message can't be downloaded and so everything after that can't download. Via the web site, try deleting the next message to be downloaded and then see if the others will download normally.

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Answer 6

ActionG Author

Level 1

8 points

Feb 26, 2014 3:16 PM in response to Eric Root

Still going CRAZY... I removed the next message and only one more message will download. The really strange part now, is. The last message downloaded on each device is different. In some cases different dates...

HELP!!! LOL😕

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Answer 7

Feb 27, 2014 5:51 AM in response to ActionG

I'm having the exact same issues. I have about 10 different email addresses. All have worked fine since I bought the Mac Pro. As of yesterday, whenever I log into any WiFi netwrok - and networks that always worked in the past - I can't download emails from one of my addresses. Same is true with the same email accounts on my iPhone.

Interestingly, when I tether my iPhone and use 3G (rather than WiFi) I'm able to send/recieve from this same address on my laptop AND iPhone!!

APPLE - please advise!

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Answer 8

Eric Root

Level 10

684,027 points

Feb 27, 2014 9:38 AM in response to steved222

Apple doesn’t routinely monitor the discussions.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Mail/Provide Mail Feedback

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