my iPad and iphone both can't connect to my network. why?

Try this:

1. Turn router off for 30 seconds and on again

2. Settings>General>Reset>Reset Network Settings

If the above doesn't work, try to "Forget this Network" (tap to enlarge image).

Suggest you "Forget this Network" and try connecting again.

Make sure you enter the correct password for router.

Are you using MAC filtering in your router?

What make, model and version router do you have?

Is router firmware up to date?

What security type do you have configured in the router? WEP, WPA, WPA2?

Some things to try first:

1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.

2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.

3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html

4. Go into your router security settings and change from WEP to WPA with AES.

5. Renew IP Address: (especially if you are drooping internet connection)

• Launch Settings app

• Tap on Wi-Fi

• Tap on the blue arrow of the Wi-Fi network that you connect to from the list

• In the window that opens, tap on the Renew Lease button

6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network

http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/

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Fix WiFi Issue for iOS 7

http://ipadnerds.com/fix-wifi-issue-ios-7/

iOS 6 Wifi Problems/Fixes

Wi-Fi Fix for iOS 6

https://discussions.apple.com/thread/4823738?tstart=240

How To: Workaround iPad Wi-Fi Issues

http://www.theipadfan.com/workaround-ipad-wifi-issues/

Another Fix For iOS 6 WiFi Problems

http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/

Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”

Fix For iOS 6 WiFi Problems?

http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/

Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It

http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug

How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6

http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html

iOS 6 iPad 3 wi-fi "connection fix" for netgear router

http://www.youtube.com/watch?v=XsWS4ha-dn0

Apple's iOS 6 Wi-Fi problems

http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/

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iPad: Issues connecting to Wi-Fi networks

http://support.apple.com/kb/ts3304

How to Boost Your Wi-Fi Signal

http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt

Troubleshooting a Weak Wi-Fi Signal

http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm

How to Fix a Poor Wi-Fi Signal on Your iPad

http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm

iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398

iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304

WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/

How to Fix: My iPad Won't Connect to WiFi

http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm

iOS: Connecting to the Internet http://support.apple.com/kb/HT1695

iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199

How to Quickly Fix iPad 3 Wi-Fi Reception Problems

http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/

iPad Wi-Fi Problems: Comprehensive List of Fixes

http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/

Connect iPad to Wi-Fi (with troubleshooting info)

http://thehowto.wikidot.com/wifi-connect-ipad

10 Ways to Boost Your Wireless Signal

http://www.pcmag.com/article2/0,2817,2372811,00.asp

Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE

Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0

How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz

Unable to Connect After iOS Update - saw this solution on another post.

https://discussions.apple.com/thread/4010130

Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.

Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.

You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.

Wi-Fi or Bluetooth settings grayed out or dim

http://support.apple.com/kb/TS1559

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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.

 Cheers, Tom 😉

frank bover wrote:

how do i 'forget this network'? Every time i go onto the box containing the 'Join Network' it goes straight to Password before i can do anything

You can't "Forget This Network" unless you are connected to it.

frank bover wrote:

my iMac which is connected using ethernet cable is functioning normally. the iPod and iPhone were working until this morning, they use wi-fi. Ive just tried connecting iPhone to modem using USB on modem but same result. i have the original sticker with the password on it by the computer.

That won't work in any case.

frank bover wrote:

my router was provided almost exactly one year ago. it is BTHub3-6CHJ. Other than connecting it and on occasion resetting it I havent touched it at all, dont know how to do the things you talk about.

Test your iPhone and iPad on some other WiFi networks. If they work there then there is definitely a problem with the WiFi part of your BT Hub3. The fact that two devices have suddenly stopped working strongly points to this. Contact BT for help and/or a replacement.