My MacBook Pro mid 2012 stopped working completely.

Question

Level 1

7 points

My MacBook Pro mid 2012 stopped working completely.

It was fully charged, and I was on battery, and all of a sudden it stopped working. The display went black, and powering on doesn't work. LEDs don't light up after pressing the charge indicator button even though I am sure it is (almost) fully charged.

I tried connecting the power adaptor and the green LED doesn't glow. There seems to be some problem with my MacBook since my charger is working fine with other MacBooks of my friends.

Connecting another working adapter, and powering on didn't work either. It has been 7 months since I brought my MacBook, and I am running Mavericks. I have contacted the support, but they say I have to take it to the store.

Unfortunately, there are no Apple stores nearby my current location, and nearby ones are like 5 hours away from here.

So, I wanted to ask - Am I missing something? Is there something I can try now?

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.1)

Posted on Feb 21, 2014 3:54 AM

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Answer 1

Sumesh_22

Level 4

1,122 points

Feb 21, 2014 4:03 AM in response to bharadwaj6

Hello Bharadwaj6,

Try resetting SMC by following the below Method.

Resetting the SMC on portables with a battery you should not remove on your own

Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).

Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

http://support.apple.com/kb/ht3964

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Answer 2

BobRz

Level 5

6,138 points

Feb 21, 2014 4:20 AM in response to bharadwaj6

If what Sumesh suggested doesn't work, Apple will arrange for you to ship the machine in to them for repair. Just call the Apple support number.

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Answer 3

bharadwaj6 Author

Level 1

7 points

Feb 21, 2014 9:17 AM in response to Sumesh_22

That's a cool suggestion!

However, the condition is still the same. 😟

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Answer 4

bharadwaj6 Author

Level 1

7 points

Feb 21, 2014 9:21 AM in response to BobRz

Shipping the machine!? 😮

The support guy asked me to bring it to the nearest store. He never mentioned anything about Apple arranging for the shipping.

Is that option available in Apple India for normal MacBook pro users? What should I ask for?

I am guessing that they're gonna charge me for that service?

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Answer 5

Lexiepex

Level 6

14,102 points

Feb 21, 2014 9:27 AM in response to bharadwaj6

Your charger is OK (tested with other machines) ?

Did you clean the charging port of the MBP ( do not use fluids, but brushes and compressed air).

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Answer 6

bharadwaj6 Author

Level 1

7 points

Feb 21, 2014 9:33 AM in response to Lexiepex

Yup. The charger is working fine with other MacBooks.

Yup. The ports are clean.

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Answer 7

Lexiepex

Level 6

14,102 points

Feb 21, 2014 9:54 AM in response to bharadwaj6

No green light? SMC reset did not work ? Up to Apple then.

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Answer 8

bharadwaj6 Author

Level 1

7 points

Feb 21, 2014 10:01 AM in response to Lexiepex

Okay... thanks for your time. 🙂

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Answer 9

BobRz

Level 5

6,138 points

Feb 21, 2014 3:46 PM in response to bharadwaj6

This is for the US, but it looks like here they pay for the shipping if you're under Applecare.

http://www.apple.com/support/products/faqs.html

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Answer 10

Lexiepex

Level 6

14,102 points

Feb 22, 2014 12:32 AM in response to BobRz

Hi Bob: This collect/return system by Apple Care is the same in Europe, probably everywhere, not dependant on guarantee. It is included in the repair price.

Lex

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Answer 11

bharadwaj6 Author

Level 1

7 points

Feb 22, 2014 1:45 AM in response to BobRz

My mac is covered by the purchase time warranty, for 1 year. I guess that doesn't count as Apple Care?

Not sure whether the option that you're talking about is available in India or not...😕

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Answer 12

Lexiepex

Level 6

14,102 points

Feb 22, 2014 2:21 AM in response to bharadwaj6

Yes.

Ask them.

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Answer 13

BobRz

Level 5

6,138 points

Feb 22, 2014 3:58 AM in response to Lexiepex

Good to know, Lex. Thanks.

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Answer 14

Sumesh_22

Level 4

1,122 points

Feb 22, 2014 7:59 AM in response to bharadwaj6

You can enter your current location in the link below and find an Apple Authorized Service Provider nearby your place and carry your Mac there and get it serviced.

https://locate.apple.com/in/en/

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Answer 15

ChrisTLR

Level 1

5 points

Mar 27, 2015 9:59 AM in response to bharadwaj6

I had the same problem, it happened after plugging in a faulty usb cable. My Macbook Pro went powerless right away, tried plug in power supply but there was no difference. I opened up the bottom panel, disconnected the battery and plugged in the power supply and it worked. I shut it down, re-connected the battery and it worked again. I had to decrypt my File Vault entering my password and all started up as usual.

Hope this helps

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