HT201570: Find the serial number of your iPod
Learn about Find the serial number of your iPod
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Helpful answers
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Feb 23, 2014 1:49 PM in response to Athena29by sterling r,Hello Athena29,
it sounds like your iPod Touch is not responding to you at all. I recommend the troubleshooting from the article named:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
Thank you for using Apple Support Communities.
All the best,
Sterling
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
