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Question: Itunes update server cannot be contacted

I cannot update my ipad to 7.0.4, will not download. Tried to connect to my computer but it doesnt recognize the ipad. Tried to search updates through my computer itunes and it says update server cannot be contacted, check your internet connection. BUT I am online, itunes working fine, computer is online?

iPad

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Oct 20, 2014 4:13 PM in response to BAJ247 In response to BAJ247

I had this very problem on Mac OS. This link fixed it for me - nothing else worked on the Apple site.

The error message said 'iTunes could not contact the iPhone software update server because you’re not connected to the Internet.'


Here’s how: Open ‘System Preferences’, click ‘Network’, select your network interface and click ‘Advanced…’. Switch to the ‘Proxies’ tab and tick the box labelled ‘Auto Proxy Discovery’. Confirm with OK.


Thanks to: http://seafoid.org/2013/05/os-x-itunes-could-not-contact-the-iphone-software-upd ate-server/


Now it works.

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Feb 23, 2014 11:16 AM in response to BAJ247 In response to BAJ247

Hello BAJ247,


It sounds like you are not able to update iTunes, nor see your iPad in iTunes anymore. I recommend these steps to help get your iTunes application updating correctly:


If you do not have an active connection to the Internet, or if your Internet security settings are configured to prevent iTunes from communicating with Apple, iTunes will alert you that the update server could not be contacted. Resolve your Internet issues and attempt to update again.


From: iTunes: How to install the latest version

http://support.apple.com/kb/ht5654


For your iPad not showing in iTunes I would try either of these articles depending on the computer you are using:

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/ts1538


Or


iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/ts1591


Thank you for using Apple Support Communities.

Take care,

Sterling

Feb 23, 2014 11:16 AM

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Question marked as Helpful

Oct 20, 2014 4:13 PM in response to BAJ247 In response to BAJ247

I had this very problem on Mac OS. This link fixed it for me - nothing else worked on the Apple site.

The error message said 'iTunes could not contact the iPhone software update server because you’re not connected to the Internet.'


Here’s how: Open ‘System Preferences’, click ‘Network’, select your network interface and click ‘Advanced…’. Switch to the ‘Proxies’ tab and tick the box labelled ‘Auto Proxy Discovery’. Confirm with OK.


Thanks to: http://seafoid.org/2013/05/os-x-itunes-could-not-contact-the-iphone-software-upd ate-server/


Now it works.

Oct 20, 2014 4:13 PM

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Question: Itunes update server cannot be contacted