Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

none of this worked to reset passcode. Any ideas? help

I cannot get my daughters ipod touch to sync with itunes after I hooked it up to my computer. Any ideas?

iPod touch

Posted on Feb 21, 2014 8:58 AM

Reply
5 replies

Feb 21, 2014 9:01 AM in response to newtydar

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Feb 21, 2014 9:27 AM in response to newtydar

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

none of this worked to reset passcode. Any ideas? help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.