HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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MarneH
Level 1 (0 points)

Q: iPhone 4 goes to black in the middle of viewing an app

Why does my iPhone go to black while I'm viewing content? Could this be related to the battery?

iPhone 4

Posted on Feb 21, 2014 10:55 AM

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MarneH

Q: iPhone 4 goes to black in the middle of viewing an app

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  • by AmishCake,Helpful

    AmishCake AmishCake Feb 21, 2014 10:56 AM in response to MarneH
    Level 6 (9,402 points)
    Feb 21, 2014 10:56 AM in response to MarneH

    Is it always the same app? If so, you know what the problem is. Otherwise, perform this procedure:

     

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).

     

    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)