HP Officejet 8600 scan to computer won't work

Question

Level 1

25 points

HP Officejet 8600 scan to computer won't work

I just purchased the HP Officejet 8600 Pro. It works great and was super simple to get going. However, I cannot Scan using the panel on the front of the printer. I select my computer, select the form I want to scan to, click Start Scan and it does nothing. The HP Scan software works, but that's if I want to have my Macbook Pro with me. I'd like to use the ability to just scan from the printer.

I noticed on the HP forum that this is not an unusual problem. I did a Repair Permissions and that didn't work. They also suggested deleting and reinstalling the software. I did not do that, since other did and it didn't work.

Has anyone had this problem and been able to resolve it?

Posted on Feb 21, 2014 12:35 PM

Reply

Answer 1

baltwo

Level 9

62,386 points

Feb 21, 2014 1:09 PM in response to Averysgrammy

Check the user guide and see http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967500

Reply

Answer 2

Averysgrammy Author

Level 1

25 points

Feb 21, 2014 2:18 PM in response to baltwo

Thank you. Unfortunately, these solutions don't address my problem. I am able to scan in the ways desscribed in the guide. What I can't do is Scan using the Scan feature on the printer's control panel. The solutions in the guide address scanning by using the computer. The Scan item on the printer's operation panel should allow me to scan an image from there and have it sent to my computer, without having to do anything on my computer.

Reply

Answer 3

baltwo

Level 9

62,386 points

Feb 21, 2014 2:43 PM in response to Averysgrammy

The linked document states, so I thought it might help.

Although you cannot scan from the printer control panel without a Full Feature driver, you can still scan without the Full Feature HP software installed on your computer by using a basic set of scanning drivers as an alternative. These drivers enable scanning from Apple Preview or Apple Image Capture. You can also scan from the Print & Scan window.

Not doable if:

A Full Feature HP driver and software update for your operating system is not available, or your printer released before the HP driver and software update that supports scanning for your printer was released.

Reply

Answer 4

Averysgrammy Author

Level 1

25 points

Feb 21, 2014 2:54 PM in response to baltwo

I just downloaded the update for Mavericks, but it didn't address the scanning from panel issue.

Reply

Answer 5

baltwo

Level 9

62,386 points

Feb 21, 2014 3:15 PM in response to Averysgrammy

Implying that you need a Full Feature driver.

Reply

Answer 6

arthur

Level 5

5,254 points

Feb 21, 2014 3:18 PM in response to baltwo

I have this same printer; the scan from panel thing works for me with Mavericks.

I downloaded the HP software here: Software & driver downloads HP Officejet Pro 8600 e-All-in-One Printer - N911a | HP® Support

Maybe if you have previous versions of the software on your Mac you need to delete these first. Maybe with a reset of your print system: OS X Mavericks: Reset the printing system

Reply