After the latest iTunes update iTunes no longer sees either of my ipods. Diagnostics says no ipod connected. However my laptop, which is running Window 8.1 does see the ipod.

Question

Level 1

0 points

After the latest iTunes update iTunes no longer sees either of my ipods. Diagnostics says no ipod connected. However my laptop, which is running Window 8.1 does see the ipod.

After the latest iTunes update neither of my iPods are recognized by iTunes, so I am unable to sync. When I run diagnostics it says no device connected. My laptop sees my iPod so I know it is connected. I have tried all of the recommended iTunes fixes and none work. I tried deleting and reinstalling both an older version and the newest version. The older version would not reconize my music libray. Any thouhts?

iPod touch (3rd generation), Windows 8

Posted on Feb 21, 2014 12:12 PM

Reply

Answer 1

b noir

Level 9

72,324 points

Feb 22, 2014 11:52 AM in response to spozezanac

I tried deleting and reinstalling both an older version and the newest version.

Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Reply