Q: Tracks won't play in itunes - grey cloud syndrome

Question

danthony246

Level 1 (0 points)

Q: Tracks won't play in itunes - grey cloud syndrome

I don't have itunes match but some of my tracks have the grey icloud icon next to them displaying the download arrow and these tracks won't play - does anyone know why please?

MacBook Air, iOS 7.0.4

Posted on Feb 21, 2014 1:02 PM

I have this question too

Solved

Axeman1020

Level 6 (14,974 points)

iPhone

A:

Couple of things to try:

iTunes > Preferences > Advanced > Reset Warnings & Reset Cache > then Quit and relaunch

Sign out/in of the iTunes Store then try to download by clicking the cloud icon

Download the songs manually: go to iTunes Store and click Purchased in the Quick Links section on the right > sign in > Music > Download all

Posted on Feb 22, 2014 8:00 AM

Q: Tracks won't play in itunes - grey cloud syndrome

All replies

Helpful answers

by Axeman1020,Helpful

Axeman1020 Feb 21, 2014 1:09 PM in response to danthony246
Level 6 (14,974 points)

iPhone

Feb 21, 2014 1:09 PM in response to danthony246

These are iTunes purchases avaiable for download that are not currently in your library.
Click the cloud icon to download it.
Reply options

Link to this post

by danthony246,

danthony246 Feb 21, 2014 1:52 PM in response to Axeman1020
Level 1 (0 points)

Feb 21, 2014 1:52 PM in response to Axeman1020

Thanks for your reply, Axeman. When I click the cloud icon nothing happens, the cloud icon and the track name are greyed out - cheers
Reply options

Link to this post

by Axeman1020,Helpful

Axeman1020 Feb 21, 2014 2:00 PM in response to danthony246
Level 6 (14,974 points)

iPhone

Feb 21, 2014 2:00 PM in response to danthony246

Make sure you are signed into the iTunes Store and the computer is authorized.
Reply options

Link to this post

by danthony246,

danthony246 Feb 22, 2014 6:57 AM in response to Axeman1020
Level 1 (0 points)

Feb 22, 2014 6:57 AM in response to Axeman1020

Thanks, Axeman. Have done that and still no joy.
Reply options

Link to this post

by danthony246,

danthony246 Feb 23, 2014 12:56 AM in response to Axeman1020
Level 1 (0 points)

Feb 23, 2014 12:56 AM in response to Axeman1020

This was the one:

"Sign out/in of the iTunes Store then try to download by clicking the cloud icon"

Thanks so much for your help, Axeman.
Reply options

Link to this post

by Axeman1020,

Axeman1020 Feb 23, 2014 6:23 AM in response to danthony246
Level 6 (14,974 points)

iPhone

Feb 23, 2014 6:23 AM in response to danthony246

You're welcome
Reply options

Link to this post

by Benchilon,

Benchilon Apr 6, 2014 4:28 PM in response to danthony246
Level 1 (0 points)

Apr 6, 2014 4:28 PM in response to danthony246

Same option worked for me. Thank you both dananthony246 and Axeman1020!
Reply options

Link to this post

by Axeman1020,

Axeman1020 Apr 6, 2014 5:18 PM in response to Benchilon
Level 6 (14,974 points)

iPhone

Apr 6, 2014 5:18 PM in response to Benchilon

You're welcome
Reply options

Link to this post

by Nayiri,

Nayiri Nov 20, 2014 11:50 AM in response to danthony246
Level 1 (0 points)

Nov 20, 2014 11:50 AM in response to danthony246

Regarding grey clouds...
All my songs are showing the grey clouds - though on my MAC all songs show to be downloaded. No clouds showing there. I'm syncing my phone and have iTunes match... doesn't seem to be helping. Any suggestions?
Reply options

Link to this post

Accepted Answer · Feb 22, 2014 8:00 AM

Axeman1020

Level 6 (14,974 points)

iPhone

Feb 22, 2014 8:00 AM in response to danthony246

Couple of things to try:

iTunes > Preferences > Advanced > Reset Warnings & Reset Cache > then Quit and relaunch

Sign out/in of the iTunes Store then try to download by clicking the cloud icon

Download the songs manually: go to iTunes Store and click Purchased in the Quick Links section on the right > sign in > Music > Download all

HT203564: About iCloud Music Library icons and status

Q: Tracks won't play in itunes - grey cloud syndrome

All replies

Helpful answers

by Axeman1020,Helpful

by danthony246,

by Axeman1020,Helpful

by danthony246,

by Axeman1020,Solvedanswer

by danthony246,

by Axeman1020,

by Benchilon,

by Axeman1020,

by Nayiri,

HT203564: About iCloud Music Library icons and status

Q: Tracks won't play in itunes - grey cloud syndrome

All replies Helpful answers

by Axeman1020,★Helpful

by danthony246,

by Axeman1020,★Helpful

by danthony246,

by Axeman1020,Solvedanswer

by danthony246,

by Axeman1020,

by Benchilon,

by Axeman1020,

by Nayiri,

All replies

Helpful answers

by Axeman1020,Helpful

by Axeman1020,Helpful