Tracks won't play in itunes - grey cloud syndrome

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Level 1

7 points

Tracks won't play in itunes - grey cloud syndrome

I don't have itunes match but some of my tracks have the grey icloud icon next to them displaying the download arrow and these tracks won't play - does anyone know why please?

MacBook Air, iOS 7.0.4

Posted on Feb 21, 2014 1:02 PM

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Answer 1

Best reply

Axeman1020

Level 6

15,132 points

Feb 21, 2014 1:09 PM in response to danthony246

These are iTunes purchases avaiable for download that are not currently in your library.

Click the cloud icon to download it.

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Answer 2

danthony246 Author

Level 1

7 points

Feb 21, 2014 1:52 PM in response to Axeman1020

Thanks for your reply, Axeman. When I click the cloud icon nothing happens, the cloud icon and the track name are greyed out - cheers

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Answer 3

Axeman1020

Level 6

15,132 points

Feb 21, 2014 2:00 PM in response to danthony246

Make sure you are signed into the iTunes Store and the computer is authorized.

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Answer 4

danthony246 Author

Level 1

7 points

Feb 22, 2014 6:57 AM in response to Axeman1020

Thanks, Axeman. Have done that and still no joy.

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Answer 5

Axeman1020

Level 6

15,132 points

Feb 22, 2014 8:00 AM in response to danthony246

Couple of things to try:

iTunes > Preferences > Advanced > Reset Warnings & Reset Cache > then Quit and relaunch

Sign out/in of the iTunes Store then try to download by clicking the cloud icon

Download the songs manually: go to iTunes Store and click Purchased in the Quick Links section on the right > sign in > Music > Download all

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Answer 6

danthony246 Author

Level 1

7 points

Feb 23, 2014 12:56 AM in response to Axeman1020

This was the one:

"Sign out/in of the iTunes Store then try to download by clicking the cloud icon"

Thanks so much for your help, Axeman.

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Answer 7

Axeman1020

Level 6

15,132 points

Feb 23, 2014 6:23 AM in response to danthony246

You're welcome

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Answer 8

Apr 6, 2014 4:28 PM in response to danthony246

Same option worked for me. Thank you both dananthony246 and Axeman1020!

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Answer 9

Axeman1020

Level 6

15,132 points

Apr 6, 2014 5:18 PM in response to Benchilon

You're welcome

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Answer 10

Nayiri

Level 1

9 points

Nov 20, 2014 11:50 AM in response to danthony246

Regarding grey clouds...

All my songs are showing the grey clouds - though on my MAC all songs show to be downloaded. No clouds showing there. I'm syncing my phone and have iTunes match... doesn't seem to be helping. Any suggestions?

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