Q: I can not activate my iphone(
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by Lawrence Finch,Feb 21, 2014 4:51 PM
Lawrence Finch
Feb 21, 2014 4:51 PM
in response to Sasha Zhanzhiruhin
Level 8
(38,274 points)
Mac OS XYour issue does not translate well into English, so I am not sure of the nature of your problem.
Does it say that you must enter an Apple ID and password? If that is the message then the phone is Activation Locked to a specific Apple ID. This is an antitheft feature. The phone is useless unless you know that Apple ID and password.
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Feb 21, 2014 5:00 PMby Sasha Zhanzhiruhin,I enter my Apple ID and password. but after that throws this error"xxxx@rambler.ru cannot be used to unlock this iPhone.") sorry for my english)
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by Lawrence Finch,Feb 21, 2014 5:06 PM
Lawrence Finch
Feb 21, 2014 5:06 PM
in response to Sasha Zhanzhiruhin
Level 8
(38,274 points)
Mac OS X
This means that you are not the first owner of this phone, and the previous owner did not release Activation Lock before giving it up. It could mean that the phone is stolen. If you cannot contact the previous owner the phone can not be used.
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by Lawrence Finch,Feb 21, 2014 5:24 PM
Lawrence Finch
Feb 21, 2014 5:24 PM
in response to Sasha Zhanzhiruhin
Level 8
(38,274 points)
Mac OS X
Did you buy it new? If you did then it is your Apple ID that must be entered with your password.
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by Lawrence Finch,Feb 21, 2014 5:29 PM
Lawrence Finch
Feb 21, 2014 5:29 PM
in response to Sasha Zhanzhiruhin
Level 8
(38,274 points)
Mac OS X
Well, it does not agree that you entered your Apple ID and password correctly.
Go to https://icloud.com/find and log in with your Apple ID and password. Do you see your phone on the map that appears? If you do not then that is not the Apple ID that was used to enable Activation Lock. If you DO see the phone erase it and delete it from your account.
