My track pad highlights applications and files and then opens them without my doing anything. I run MacKeeper and having run the scan several times only get cleaning issues (5 -). Any ideas as MacKeeper Kromtech have not responded to my calls nor email.

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My track pad highlights applications and files and then opens them without my doing anything. I run MacKeeper and having run the scan several times only get cleaning issues (5 -). Any ideas as MacKeeper Kromtech have not responded to my calls nor email.

Folks

I run an iMac. Today for some reason when I run the cursor across the screen applications and files are highlighted and then opened without me doing anything (no clicking etc) In fact print at times opens. As far as I can tell I have not changed any settings except to open firewall.

I run MacKeeper and when I run a scan only a few cleaning items open. Safe and fast are as they should be. I run fix. If I again run the scan I get a few more but different claeing items to fix.

I have rung MacKeeper several times without getting through. The occasion I did get through the bloke said he could not help and passed me to a higher authority. Needless to say the line dropped out after 30 minutes waiting.

As it is the weekend and I do not live near an Apple store I am quite keen to get the problem identified and fixed so I can continue working.

Your assistance please.

iMac (24-inch Early 2009), MacKeeper installed and current

Posted on Feb 22, 2014 2:55 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Feb 22, 2014 4:23 AM in response to Umsinga

Remove the "MacKeeper" scam product as follows. First, back up all data.

"MacKeeper" has only one useful feature: it deletes itself.

Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

In the Finder, select

Go ▹ Applications

from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.

☞ Quit MacKeeper before dragging it to the Trash.

☞ Don't empty the Trash. Let MacKeeper delete itself.

☞ Don't try to drag the MacKeeper Dock icon to the Trash.

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