Hi. Just got a WD My Cloud unit. I had trouble with back ups at first, but as I researched the communities at WD, I found I had made a few errors:
1st, I didn't use the TimeMachine share for my original backups. That is a special share used only for backups, obviously... Something to do with indexing and some other routine checking that can slow down the backup process.
2nd, I didn't set up each machine to log in with it's own User identity. I think this is important for the My Cloud to identify separate computers and make separate sparce files for each computer.
3rd, I tried logging in at first as a User on that user's account instead of logging in as a Guest like WD tells me to in their backup instructions.
Lastly, I have a Pace router supplied by ATT along with their Uverse internet service. It, and a couple of other brands, has no UPNP service. I had to get a "dumb" ethernet switch (a cheap TP-Link), which does accommodate plug and play, to get the My Cloud unit up and running in the first place. I think there are still some unresolved problems since, although I got both my MacBooks to backup successfully, they don't seem to be able to connect properly all the time.
Hope this helps.