1 Reply Latest reply: Feb 24, 2014 9:03 AM by sterling r
jojoc714 Level 1 Level 1 (0 points)

My Ipod Classic causes ITunes to freeze when connected to computer


iPod classic, iOS 6
  • sterling r Community Specialists Community Specialists (5,205 points)

    Hey there jojoc714,

     

    It sounds like your iTunes application is unrespnsive when you plug your iPod Classic in. I recommend the steps from the article named:

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/ts3219

      • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
      • For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
    1. Update iTunes to the latest version.
    2. Test with automatic syncing disabled.
      • For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
      • For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
      Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
      Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).

     

    There are additional steps to try if these do not resolve it.

    Thank you for using Apple Support Communities.

    Regards,

    Sterling