HT202070: About Multitasking on your iPhone, iPad, and iPod touch
Learn about About Multitasking on your iPhone, iPad, and iPod touch
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Helpful answers
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Feb 22, 2014 8:28 AM in response to katenglerby leroydouglas,You do not say wha Operating System you are running. Windows? Mac? What version??
What version of iTunes do you have and what version are you trying to update to.
These details will help sorting your problem.
http://support.apple.com/kb/TS5376