HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
Conpann
Level 1 (0 points)

Q: I have purchased a I tunes voucher but it says it has not been authorised

My voucher does not work how do I activate it

iPad 2, iOS 7.0.4

Posted on Feb 22, 2014 8:38 AM

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Conpann

Q: I have purchased a I tunes voucher but it says it has not been authorised

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  • by King_Penguin,

    King_Penguin King_Penguin Feb 22, 2014 8:39 AM in response to Conpann
    Level 10 (133,666 points)
    iTunes
    Feb 22, 2014 8:39 AM in response to Conpann

    Are you able to take it back to the store that you bought it from and ask them to activate it properly ? If not then you will need to try contacting iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

  • by léonie,

    léonie léonie Feb 22, 2014 8:44 AM in response to Conpann
    Level 10 (106,998 points)
    iCloud
    Feb 22, 2014 8:44 AM in response to Conpann

    Are you currently in the country where the certificate has been issued?  http://support.apple.com/kb/HT2736

    You can't redeem purchased gifts outside of the country of purchase. For example, an iTunes Gift purchased in France can't be redeemed in an iTunes Store outside of France. You can contact Apple Support to cancel an iTunes Gift up to two days before scheduled delivery.