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Pop up says "Cannot Play Video, The connected display is not supported". I bought Apple TV yesterday, plugged it in, tapped it with my iPad Air and bingo I was watching Nextflix in 3 minutes. The next time I turned it on it wouldn't play any video.

I am not a techie person. Bought Apple TV yesterday and was delighted to find it very easy to set up. The printed instructions were useless because I wanted to tap my iPad Air to the Apple TV box as seen on the internet. I did it in my own easily enough though and was watching Netflix through my iPad in under 5 minutes. I thought "this is brilliant - really built for old folks". Today when I tried to do the same thing I got the error message "Cannot Play Video, The connected display is not supported". And I don't have a clue what to do. I can see everything on my iPad on the TV screen, just can't play video apparently. Can anyone help?

Apple TV

Posted on Feb 22, 2014 2:31 PM

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Posted on Feb 22, 2014 2:45 PM

Welcome to the Apple Community.


I'd check your HDMI cable is seated correctly at each end to begin with, pull it out and put it in again, if that doesn't help...


Please tell us how are you trying to play video from the iPad, is it via AirPlay or are you using the iPad to control the Apple TV and at what point is the message displayed.

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Feb 22, 2014 2:45 PM in response to Mamgu4

Welcome to the Apple Community.


I'd check your HDMI cable is seated correctly at each end to begin with, pull it out and put it in again, if that doesn't help...


Please tell us how are you trying to play video from the iPad, is it via AirPlay or are you using the iPad to control the Apple TV and at what point is the message displayed.

Feb 23, 2014 7:56 AM in response to Winston Churchill

Hi Winston (love your name)'

I did reattach everything- shut everything down a couple of times to no avail. I am using airplay and everything on my iPad air comes up beautifully on the TV screen until I start to load a video. Then I get the error message.

Thanks for your help. If you have any more ideas please let me know. I'm ready to return this Apple Air!!!

Pop up says "Cannot Play Video, The connected display is not supported". I bought Apple TV yesterday, plugged it in, tapped it with my iPad Air and bingo I was watching Nextflix in 3 minutes. The next time I turned it on it wouldn't play any video.

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