3 Replies Latest reply: Feb 24, 2014 1:38 AM by Winston Churchill
Mamgu4 Level 1 Level 1

I am not a techie person.  Bought Apple TV yesterday and was delighted to find it very easy to set up.  The printed instructions were useless because I wanted to tap my iPad Air to the Apple TV box as seen on the internet.  I did it in my own easily enough though and was watching Netflix through my iPad in under 5 minutes.  I thought "this is brilliant - really built for old folks". Today when I tried to do the same thing I got the error message "Cannot Play Video, The connected display is not supported". And I don't have a clue what to do.  I can see everything on my iPad on the TV screen, just can't play video apparently.  Can anyone help?


Apple TV
Reply by Winston Churchill on Feb 22, 2014 2:45 PM Helpful

Welcome to the Apple Community.

 

I'd check your HDMI cable is seated correctly at each end to begin with, pull it out and put it in again, if that doesn't help...

 

Please tell us how are you trying to play video from the iPad, is it via AirPlay or are you using the iPad to control the Apple TV and at what point is the message displayed.

All replies

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X

    Welcome to the Apple Community.

     

    I'd check your HDMI cable is seated correctly at each end to begin with, pull it out and put it in again, if that doesn't help...

     

    Please tell us how are you trying to play video from the iPad, is it via AirPlay or are you using the iPad to control the Apple TV and at what point is the message displayed.

  • Mamgu4 Level 1 Level 1

    Hi Winston (love your name)'

    I did reattach everything- shut everything down a couple of times to no avail.  I am using airplay and everything on my iPad air comes up beautifully on the TV screen until I start to load a video.  Then I get the error message.

    Thanks for your help.  If you have any more ideas please let me know.  I'm ready to return this Apple Air!!!

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X

    This sounds like the TV isn't letting the Apple TV know it supports HDCP.

     

    Are these videos the same videos you played yesterday. Some content providers block AirPlay other video may contain HDCP.