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Feb 25, 2014 7:42 AM in response to bryan2099by sterling r,Hello Bryan2099,
It sounds like you are having issues signing into your Apple ID. I recommend trying to sign into http://www.icloud.com. If you get a message that your password is incorrect and you cannot remember it, you can use this article to reset your password:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Follow these steps to change your Apple ID password. If you can't remember your password, follow the steps for what to do if you forget your Apple ID password.
- Go to My Apple ID (appleid.apple.com).
- Click “Manage your Apple ID” and sign in.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
- Click "Password and Security".
- In the "Choose a new password" section, click Change Password.
- Enter your old password, then enter a new password and confirm the new password. Click Save when done.
If this is not the issue you are seeing, would you mind ellaborating on what is happening?
Thank you for using Apple Support Communities.
All the very best,
Sterling
