HT202729: iTunes Store download options
Learn about iTunes Store download options
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Helpful answers
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Feb 25, 2014 7:23 AM in response to canadianpennyby sterling r,Hello canadianpenny,
It sounds like you are unable to watch a movie that appears to be downloaded all the way. If you have already checked to see if the rental download was interrupted with the following article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
I would recommend signing out of your iTunes account:
http://support.apple.com/kb/ht1311
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
Sign in with a different Apple ID
- Tap Settings > iTunes & App Stores.
- Tap your Apple ID.
If you see the option to Sign In, you can change your Apple ID now. 
- Tap Sign Out.

Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone, sign back in and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Cheers,
Sterling
