HT202729: iTunes Store download options

Learn about iTunes Store download options
canadianpenny

Q: question about movie rentals - not playing

I have rented a movie, it has downloaded, appears in a file, clicks and opens, but doesn't play when play is pushed. file shows the right size, etc. any help here?

Windows 7

Posted on Feb 22, 2014 6:30 PM

Close

Q: question about movie rentals - not playing

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Feb 25, 2014 7:23 AM in response to canadianpenny
    Community Specialists
    Feb 25, 2014 7:23 AM in response to canadianpenny

    Hello canadianpenny,

     

    It sounds like you are unable to watch a movie that appears to be downloaded all the way. If you have already checked to see if the rental download was interrupted with the following article:

    iTunes: How to resume interrupted iTunes Store downloads

    http://support.apple.com/kb/ht1725

     

    I would recommend signing out of your iTunes account:

     

    http://support.apple.com/kb/ht1311

    iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store

    Sign in with a different Apple ID

    1. Tap Settings > iTunes & App Stores.
    2. Tap your Apple ID.
      If you see the option to Sign In, you can change your Apple ID now.
    3. HT1311--appleid--en.png
    4. Tap Sign Out.
    5. HT1311--view--en.png

     

     

    Then close all the running apps:

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that restart the phone, sign back in and try again:

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling