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Getting a Red "X" on startup screen (iPod Classic- 80 GB)

So it's been a while (3-4 years) since I last used my iPod Classic. But now when I wanted to start it up (after fully charging it), it 'greets' me with a Red "X". I saw the support thread for this issue, tried troubleshooting but to no avail. I've forced the iPod into 'Disk Mode' and tried connecting it to the computer (to restore the iPod) but as soon as I connect it, iTunes stops responding. My laptop detects the iPod (because I can hear the notification) but in My Computer I can't access the iPod (because when I try to do that Windows Explorer crashes). I tried reinstalling iTunes (current version- 11.1.4) but the problem still persists.


Please Help!

Posted on Feb 23, 2014 4:05 AM

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1 reply

Feb 25, 2014 1:43 PM in response to wolfsblade

Hi wolfsblade,


It sounds like you have been on the right track in troubleshooting this issue. If you are continuing to get a red "X" on your iPod Classic, you may find the following articles helpful:


Apple Support: iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/ts1369


Apple Support: iPod Displays a Red "X" Icon

http://support.apple.com/kb/ts1463


Regards,

- Brenden

Getting a Red "X" on startup screen (iPod Classic- 80 GB)

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