Can't hear calls on my iPhone

My phone seems to have developed a fault. When making or receiving calls I can't hear anything unless I am on speaker.

[Re-Titled by Host]

iPhone 5, iOS 7

Posted on Feb 23, 2014 7:17 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2014 8:45 AM

Hey harderfaster,



Thanks for the question. The following article provides additional troubleshooting steps that may help to resolve your issue:


iPhone: Receiver and call audio quality issues

http://support.apple.com/kb/ts5196


User uploaded file


Follow these steps to resolve the issue:


1. Increase the volume during the call.


2. Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.


3. Make sure nothing is plugged into the headphone jack or the dock connector.


4. Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.


5. Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.


6. If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.


7. Restart the iPhone.


8. Make sure your device is up to date.


9. If the issue is not resolved after restoring the iPhone software, contact Apple Support.



Thanks,


Matt M.

48 replies

Dec 30, 2016 5:07 PM in response to Stevedurko

DO NOT ATTEMPT TO PRESS HARD AS A SOLUTION!!!

Moderators and this individual user should have to pay for each phone screen they have ruined just like mine! Horrible, awful absolute worst advice one could possibly offer here. I went to press on my screen and it crushed the **** out of it. It was so bad I couldn't unlock it to take phone or text messages!

Feb 4, 2017 7:38 PM in response to harderfaster

I too just started having this same issue. I had gotten my phone replaced from an Apple Store late in 2016. I believe they have me a refurbished phone & since then I have had several ongoing issues with the phone regarding calls-not being able to hear speaker/volume...

Now I can't hear anything & the person on the other end of the call can't hear anything either UNLESS my iPhone is on speaker :(

Oct 20, 2017 2:59 AM in response to shampoopy

I’m SO happy you mentioned this as something to try—saved me scouring threads of official ‘contact support if none of these tips have worked’ as the only solution. I just bought my phone 2 days ago and I was sure I had a dud but am so glad that I checked out if anyone else had this issue online before returning my phone! I didn’t hear a click and didn’t have to push hard for the issue to be instantly fixed (don’t push directly on the lens however!). Thumbs up for the help :D

I’m a happy gal now lol

Feb 18, 2016 3:21 AM in response to sarahk87

Stevedurko's advice resulted in me cracking my screen too, but it also made the earpiece work so I'm largely OK with the situation.

There is clearly a physical fault with my handset which I can now prove (since pushing on the front camera hasn't permanently fixed the issue, unfortunately)

Previously the Genius bar guys were convinced it was a software fault and were unable to help me.

Time to book in for another session.

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Can't hear calls on my iPhone

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