Why won't my new Canon LiDE 210 scanner work?

Does it scan using Image Capture?

see > Mac Basics: Using a scanner

If den.thed suggestion doesn't work, try installing the software as Canon stated. HP has separate software.

So it seems there's no resolution to this problem yet? I have the same issue and can't find a solution anywhere online at this time. I have a MacBook Pro on OS X 10.9.1.

I found I needed to unlock the scanning mechanism located on the bottom surface of the scanner. Once I had done this, I was able to scan successfully in Preview and Image Capture. I discovered this by watching the scanner with the lid open when I plugged the scanner into the USB port. The movement tried to move and then stopped. That made me think the platten was jammed, and then I thought perhaps it was locked when it was shipped.

It appears Mavericks does not support the LiDE 20 drivers or CanoScan Toolbox -- I had the same problem with my MacBook when I upgraded to Mavericks. The scanner worked great under the previous systems. My problem is that the Mac does not recognize that the scanner is connected. I tried installing a couple versions of some driver software (from Ellert) which some users claim works, but it did nothing for me. But VueScan did work for me. The only problem is that VueScan basic is $40; if you want OCR, the "pro" version is $80. I can get a new LiDE 110 for $50 -- with more features and much higher resolution, and (according to Canon) it's compatible with OSX 10.9. Looks likes it time for a new scanner.

For some reason my LiDE 210 scanner stopped being recognised. It had worked in Mavericks but in 10.9.4 it wasn't playing ball.

I reinstalled the Canon utilities with no luck. I then went to Printers & Scanners in system preferences, deleted the CanoScan LiDE 210 (click on the - sign) and then re-added it. Then I set "scan button" to "Open Image Capture". And bizarrely, although I had disconnected and reconnected the USB cable at the computer end, I hadn't done so on the scanner end. For some reason, some combination of these caused the scanner to spring back into life and it's now working. Apologies it's not very scientific but it did seem to work. I wonder if it's a USB power issue of some kind. The cable is not damaged, to my knowledge, and I plug directly into my Mac Mini (ie not via a hub or splitter). It's a pain to do this kind of guesswork but it does seem that all is not lost.

Had the same problem. Found out that the reason was USB-cable. Replaced it and now my scanner works!

So I too had this problem with a brand new Lide 210 straight out of the box and did all of the above. After a long frustrating time, installing, uninstalling etc etc, I unplugged the lead from the back of the scanner and plugged it back in again. It worked.

Thank you!

Julian

[redacted - /viking]