littlemsmoffett
Level 1 (0 points)

Q: Sound is gone. Sound settings don't show any available output. Mute is checked. Cant uncheck

Suddenly, the sound on my Mac is muted. I tried to unmute using the keyboard. I can not. I went to preferences, sound and Output does not show anything available. There is no option for internal speakers or any other sound item. Mute is checked and I can not uncheck. Yesterday sound worked fine.

Posted on Feb 23, 2014 10:18 AM

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littlemsmoffett

Q: Sound is gone. Sound settings don't show any available output. Mute is checked. Cant uncheck

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  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Feb 23, 2014 10:20 AM in response to littlemsmoffett
    Level 7 (25,881 points)
    Feb 23, 2014 10:20 AM in response to littlemsmoffett

    can you hear sound using headphones?

  • by littlemsmoffett,

    littlemsmoffett littlemsmoffett Feb 23, 2014 10:24 AM in response to shldr2thewheel
    Level 1 (0 points)
    Feb 23, 2014 10:24 AM in response to shldr2thewheel

    No sound using headphones. Also, tried to restart. No startup sound. I do not ever use headphones in my Mac but I read about looking for  read light in the headphone input. I do not have a red light.

    Any thoughts?

  • by Linc Davis,

    Linc Davis Linc Davis Feb 23, 2014 11:11 AM in response to littlemsmoffett
    Level 10 (208,037 points)
    Applications
    Feb 23, 2014 11:11 AM in response to littlemsmoffett

    There are many possible causes for this issue. Take each of the following steps that you haven't already tried.

    1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.

    2. If your model has an audio-out (headphone) port, and anything is plugged in, unplug it before putting the system to sleep.

    3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.

    4. If you've installed a software equalizer called "Boom" or anything similar, update or delete it and restart.

    5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.

    6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select the Output tab. If the Mute boxes are checked, uncheck them. Move the Volume sliders all the way to the right.

    7. If a red light is coming from the audio-out port, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.

    If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.

    8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.

    9. If you have a MacBook Air, turn off Bluetooth and restart.

    10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.

    11. Reset the NVRAM.

    12. Reset the SMC.

    13. Reinstall OS X after backing up all data. For a possible shortcut, see this thread.

    14. Make a "Genius" appointment at an Apple Store.