iTunes 11.1.4 doesn't "see" my iPhone 5s

Hello lineskier22,

I would be concerned as well if my iPhone was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I recommend continuing with these steps:

Follow these steps to resolve your issue:

1. Ensure that your Mac meets the minimum system requirements for youriPhone, iPad, or iPod touch.
2. Install software updates on your Mac.
   Note: If an iTunes update is available, apply the update.http://apple.com/itunes/download
3. Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer'sspecifications.
4. Disconnect other USB devices and connect your device directly to a USB port on your Mac.
5. Restart your Mac.

Additional Information

In rare circumstances, your device may be recognized after reinstalling iTunes, but after you restart your Mac, the device may not be recognized again. If this happens and you're using Mac OS X v10.6 Snow Leopard, please follow these steps.

iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/TS1591

Additionally, you can reinstall iTunes by downloading and running the iTunes installer:

OS X Mavericks: Reinstall apps that came with your Mac

http://support.apple.com/kb/PH14193

Download iTunes

https://www.apple.com/itunes/download/

Thank you for using Apple Support Communities.

Best,

Sheila M.

It might be worth seeing if updating to iTunes 11.1.5.5 (just released today) is of any help with the connection/recognition issues.

Hi lineskier22,

Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

All the best,

Sheila M.

This seems to have fixed the issue: on your desktop, hold down the [OPT] key and click on "Go" in the menu bar; holding down the [OPT] click on Library, find Preferences, and then delete all the files that start with "com.apple.itunes.XXXX.plist" where the "XXX" is whatever other things may exist - as long as they end in "plist". From my experience, preference files are rebuilt by the system after the next restart, so you have very little worry of losing any important data; the worst that could happen )and NOT in this instance, but for other plist files) is that you may have to reset the application "preferences" again when you next start it up, to act or appear in a "preferred" customized way for you.

Once you delete the .plist files, empty the Trash, and either log out or restart the computer. Once you're back up and operational, start iTunes and your iDevices should reappear in the sidebar (if that's open) and/or at the top of the screen (if that view is enabled).

Hope that helps. It definitely fixed my problem!

has anybody tried this? i wanna but i have tonnes of the .plist files. which one should i delete? everything?

Thank you Minidisco72! Followed your instructions and now my Macbook Pro recognizes my iphone 5 and it is charging again. iTunes still won't recognize by phone though. I need to do some further research to try and resolve that.

You should be fine to delete all those files, angelea2602, without any problems following. JoeyTarzia, when you say that your computer recognizes the phone, what does that mean if it's not showing up in iTunes? How/where does your phone appear?

Originally, when I plugged my iphone 5 into my MacBook Pro, nothing happened. Itunes did not launch and my phone would not charge. After I followed your instructions, I plugged my iphone in and it would charge, but itunes would not launch.

Looking at your reply to angelea2602, I am going to delete all itunes plist files (I originally only deleted the files that ended in plist.)