HT201400: If you can’t connect to the iTunes Store

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micheleg868

Level 1 (0 points)

Q: error 11556

One day my itunes store is working fine. Today I try to go on and every time I try to login it gives me Error 11556. It won't let me log in at all, this is on my Dell PC. I am fine on my ipad, iphone, etc. but on the computer I am locked out. I already tried the firewall instructions given in troubleshooting. Help!

Windows 7

Posted on Feb 23, 2014 1:15 PM

I have this question too

Q: error 11556

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by b noir,

b noir Feb 23, 2014 1:37 PM in response to micheleg868
Level 9 (72,124 points)

Feb 23, 2014 1:37 PM in response to micheleg868

Doublechecking ... have you looked at the parental control settings as well, as per the "Error 11556" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document?

iTunes: Advanced iTunes Store troubleshooting
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by micheleg868,

micheleg868 Feb 23, 2014 1:49 PM in response to b noir
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Feb 23, 2014 1:49 PM in response to b noir

yes, I even went so far as to remove the Mcafee from my computer entirely. Still getting same error, can't log in.
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by b noir,

b noir Feb 23, 2014 1:52 PM in response to micheleg868
Level 9 (72,124 points)

Feb 23, 2014 1:52 PM in response to micheleg868

yes, I even went so far as to remove the Mcafee from my computer entirely.

... no, no ... we're checking on the iTunes parental controls (in the iTunes preferences) not third-party parental control and/or security software.
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by micheleg868,

micheleg868 Feb 23, 2014 4:15 PM in response to b noir
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Feb 23, 2014 4:15 PM in response to b noir

OMG you are a genius!!!!! Thank you thank you thank you, it worked! How it ever got locked in there I have no idea, but I went right to it and it's working again! Can't thank you enough b noir!!!!!!!
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by b noir,

b noir Feb 23, 2014 4:41 PM in response to micheleg868
Level 9 (72,124 points)

Feb 23, 2014 4:41 PM in response to micheleg868

You're welcome! Glad you got things sorted out.
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HT201400: If you can’t connect to the iTunes Store

Q: error 11556

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by b noir,

by micheleg868,

by b noir,

by micheleg868,

by b noir,

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