What should I do?

I bought an in app purchase for a game and it says "one time purchase, repurchasing is free" and I touched it after I bought it to use it and then a message popped up saying "you've already purchased this content but it hasn't been downloaded."

iPod touch

Posted on Feb 23, 2014 3:22 PM

Reply
1 reply

Feb 25, 2014 11:22 AM in response to Theninjagamer

Hi Theninjagamer,


Thanks for visiting Apple Support Communities.


If your in-app purchase has not downloaded, first restart or reset your iPod touch:

Restarting your device
  1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
  2. Press and hold the Sleep/Wake button until the Apple logo appears.

Note: Reset your device only if you are unable to restart it.


Resetting your device

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.


You can find the full article with these steps here:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If you still do not have access to the purchase, I recommend reporting the issue using these steps:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933


Cheers,


Jeremy

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