HT202023: About in-app purchases

Learn about About in-app purchases
Theninjagamer
Level 1 (0 points)

Q: What should I do?

I bought an in app purchase for a game and it says "one time purchase, repurchasing is free" and I touched it after I bought it to use it and then a message popped up saying "you've already purchased this content but it hasn't been downloaded."

iPod touch

Posted on Feb 23, 2014 3:22 PM

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Theninjagamer

Q: What should I do?

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Feb 25, 2014 11:22 AM in response to Theninjagamer
    Community Specialists
    Feb 25, 2014 11:22 AM in response to Theninjagamer

    Hi Theninjagamer,

     

    Thanks for visiting Apple Support Communities.

     

    If your in-app purchase has not downloaded, first restart or reset your iPod touch:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article with these steps here:


    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If you still do not have access to the purchase, I recommend reporting the issue using these steps:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/HT1933

     

    Cheers,

     

    Jeremy