HT1414: Use iTunes to restore your iOS device to factory settings
Learn about Use iTunes to restore your iOS device to factory settings
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All replies
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Helpful answers
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Feb 25, 2014 6:35 AM in response to MaCookie7by jeremy_v,Hi MaCookie7,
Thanks for visiting Apple Support Communities.
It sounds like your iPhone may not be recognized by iTunes or your Mac.
I recommend starting with the troubleshooting steps in these articles:
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Best Regards,
Jeremy
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Feb 25, 2014 7:18 AM in response to jeremy_vby MaCookie7,I will check into this but I have been syncing with my Macbook Air for over a year now. First time this has happened. Thanks for your response.
