HT202070: About Multitasking on your iPhone, iPad, and iPod touch
Learn about About Multitasking on your iPhone, iPad, and iPod touch
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Helpful answers
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Feb 26, 2014 9:11 AM in response to Manjaneby jeremy_v,Hi Manjane,
Thanks for visiting Apple Support Communities.
It sounds like you may be noticing unexpected behavior when using the camera on your iPad. If so, try these troubleshooting steps first:
- If the screen shows a closed lens or black image, force quit the Camera app.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
- Try turning iPad off and then back on.
You can find these steps and more information here (most steps apply to the iPad as well):
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the issue persists, back up and restore your iPad next:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Best,
Jeremy
- If the screen shows a closed lens or black image, force quit the Camera app.
