HT202070: About Multitasking on your iPhone, iPad, and iPod touch

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Manjane

Q: When using video call my camera view green and black lines do not view my camera

Do not view camera when using video call

iPad, iOS 7.0.4

Posted on Feb 23, 2014 5:50 PM

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Q: When using video call my camera view green and black lines do not view my camera

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Feb 26, 2014 9:11 AM in response to Manjane
    Community Specialists
    Feb 26, 2014 9:11 AM in response to Manjane

    Hi Manjane,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you may be noticing unexpected behavior when using the camera on your iPad. If so, try these troubleshooting steps first:

    • If the screen shows a closed lens or black image, force quit the Camera app.

    • Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.

    • Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.

    • Try turning iPad off and then back on.

    You can find these steps and more information here (most steps apply to the iPad as well):

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    If the issue persists, back up and restore your iPad next:

     

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Best,

     

    Jeremy