When using video call my camera view green and black lines do not view my camera
Do not view camera when using video call
iPad, iOS 7.0.4
Do not view camera when using video call
iPad, iOS 7.0.4
Hi Manjane,
Thanks for visiting Apple Support Communities.
It sounds like you may be noticing unexpected behavior when using the camera on your iPad. If so, try these troubleshooting steps first:
- If the screen shows a closed lens or black image, force quit the Camera app.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
- Try turning iPad off and then back on.
You can find these steps and more information here (most steps apply to the iPad as well):
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the issue persists, back up and restore your iPad next:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Best,
Jeremy
When using video call my camera view green and black lines do not view my camera