1 Reply Latest reply: Feb 26, 2014 9:11 AM by jeremy_v
Manjane Level 1 Level 1

Do not view camera when using video call


iPad, iOS 7.0.4
  • jeremy_v Community Specialists Community Specialists

    Hi Manjane,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you may be noticing unexpected behavior when using the camera on your iPad. If so, try these troubleshooting steps first:

    • If the screen shows a closed lens or black image, force quit the Camera app.

    • Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.

    • Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.

    • Try turning iPad off and then back on.

    You can find these steps and more information here (most steps apply to the iPad as well):

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    If the issue persists, back up and restore your iPad next:

     

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Best,

     

    Jeremy