Error: -8969 trying to export .mov file to MPEG-4

I have a .mov file of a band performance. The file is 1Gb in size. When I try to export this file to an MPEG-4 format with H.264 codec using QuickTime Pro on both my laptop and a work desktop, I get about 17% into it and then Error:
-8969 Unknown error has occurred. I can't find any reference to that number in this forum, on Apple's search or Google for that matter. Does anyone have an idea? I suspect it is a problem with the file itself since it crashes the same on two different computers. Here is the original file properties:
Format: Apple Planar RGB, 354x240, 16-bit Integer (Big Endian), Stereo, 48kHz
Frames/sec: 29.97
Data Size: 1.0 GB
Data Rate: 5.34 MB
Duration: 3:12

I am certainly not experienced with this stuff, but apparently neither is the 'videographer' who recorded it.


HP laptop Windows XP Pro

Posted on Aug 9, 2006 11:42 AM

Reply
4 replies

Aug 9, 2006 12:29 PM in response to dren

Take the file to a friend that owns a Mac and QuickTime Pro. Pay for it if needed as it will sort out your mess.
http://www.multimedia.cx/8bps.txt
Basic understanding of export formats may have helped the original exporter of the file.
What you have is a nearly "raw" file composed of an image format and a raw audio track.
If you can ask them to send a DV stream of the same file you should be able to continue your work.
Is the video some special image format prior to export from QuickTime?

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Error: -8969 trying to export .mov file to MPEG-4

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