HT201413: Resolve issues between iTunes and third-party security software

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Bluedjlatte

Level 1 (0 points)

Q: Ipad Air in Recovery mode. Error Code 17

My Ipad Air is currently in Recovery mode after several failed attempts to update the software.

Error code 17 keeps coming up as I try to restore and update. Does any body know what error code 17 refers to?

I am running Windows 7 with the latest version of iTunes, 11.1.4 64 bit.

Any help or advice would be greatly appreciated.

Thanks

iPad

Posted on Feb 23, 2014 10:37 PM

I have this question too

Q: Ipad Air in Recovery mode. Error Code 17

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Helpful answers

by griff w,

griff w Feb 26, 2014 2:03 PM in response to Bluedjlatte
Level 4 (3,496 points)

Feb 26, 2014 2:03 PM in response to Bluedjlatte

Hi there Bluedjlatte,

You may find the troubleshooting steps in the article below helpful.

Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694

Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

-Griff W.
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