HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch
Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
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Q: I just installed IOS 6 and now my phone won't charge, I have tried 3 seperate cables connected to main power & through a PC. I ... more
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Feb 26, 2014 10:01 AMby pedro d,Hello there, Mark2s.
The following Knowledge Base article offers some great steps for troubleshooting your issue with charging your phone:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
- Inspect the connector at the bottom of the phone:
- Make sure that there are no bent pins in the connector.
- Make sure that the connector is free from debris.
- If there are bent pins or debris, please contact Apple Support.
- Otherwise, continue troubleshooting.
- Make sure that the outlet you're using works.
- Make sure that the Apple USB cable and Apple USB power adapter work.
- Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
- If the device still exhibits an issue, try turning your device off and then on again while connected to power.
- If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
- Inspect the connector at the bottom of the phone:
