HT201400: If you can’t connect to the iTunes Store

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kong.144

Level 1 (0 points)

Q: after i update the newest version, my computer cannot detect my iphone5.

after i update the version,my computer is unable to detect my iphone 5.

Posted on Feb 24, 2014 8:32 AM

I have this question too

Q: after i update the newest version, my computer cannot detect my iphone5.

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by matt00,

matt00 Feb 26, 2014 12:06 PM in response to kong.144
Level 5 (4,015 points)

Feb 26, 2014 12:06 PM in response to kong.144

Hello kong.144,

I understand that your iPhone 5 is not recognized by iTunes. The following article may help to resolve your issue:

iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

Thanks,

Matt M.
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by b noir,

b noir Feb 26, 2014 12:39 PM in response to kong.144
Level 9 (72,124 points)

Feb 26, 2014 12:39 PM in response to kong.144

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?

http://www.apple.com/itunes/download/
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