my friend apple id is locked ' how we can unlock it ?

my friend have iphone 4s

he has a bill from cellcom company in israel

name hosam ismael

this apple ID locked and he cant use his iphone

we try to unlock it in the site "MANAGE MY ID"

i cant and its stay locked

he dont understand english so he ask me to send this messege to u

we hope u can help us to unlock the ID and change it

<Personal Information Edited by Host>