sue1948
Level 1 (0 points)
iCloud

Q: mid 2012 macbook pro(with retina) non responsive

checking my email this a.m. and my mac froze. completely. mouse wouldn't move and I couldn't shut it off. I finally shut down my wifi and waited a few minutes and I was able to shut my mac down and reboot. any ideas on what could have caused this? I'm running Version 10.9.1.

 

sue

MacBook Pro with Retina display

Posted on Feb 24, 2014 8:57 AM

by dominic23,Solvedanswer
dominic23 dominic23
Level 8 (42,122 points)
Mac OS X
A:

Mail can become unresponsive sometimes.

 

You can Force Quit Mail under those circumstances.

 

Force Quit

 

Press command + option + esc keys together at the same time.   Wait.

 

When Force Quit window appears, select Mail, if not already.

Press Force Quit button at the bottom of the window.

Wait.

 

Mail will quit.

 

Forced Shut Down

 

Press the Power button for 7 seconds or more.

Mac will shut down.

Restart the computer.

 

 

http://support.apple.com/kb/HT3411?viewlocale=en_US

Posted on Feb 24, 2014 11:33 AM

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sue1948

Q: mid 2012 macbook pro(with retina) non responsive

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  • by dominic23,Solvedanswer

    dominic23 dominic23 Feb 24, 2014 11:33 AM in response to sue1948
    Level 8 (42,122 points)
    Mac OS X
    Feb 24, 2014 11:33 AM in response to sue1948

    Mail can become unresponsive sometimes.

     

    You can Force Quit Mail under those circumstances.

     

    Force Quit

     

    Press command + option + esc keys together at the same time.   Wait.

     

    When Force Quit window appears, select Mail, if not already.

    Press Force Quit button at the bottom of the window.

    Wait.

     

    Mail will quit.

     

    Forced Shut Down

     

    Press the Power button for 7 seconds or more.

    Mac will shut down.

    Restart the computer.

     

     

    http://support.apple.com/kb/HT3411?viewlocale=en_US