HT201407: If you can't activate your iPhone

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msom87
Level 1 (0 points)

Q: ipad mini re-activation

I bought a second hand ipad mini and cannot get hold of the previous owner as i bought it off ebay , is there a way i could re-activate it without knowing the previous owner's apple id or without the previous owner removing it from thier apple icloud account

Posted on Feb 24, 2014 10:51 AM

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msom87

Q: ipad mini re-activation

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  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 24, 2014 11:07 AM in response to msom87
    Level 7 (25,977 points)
    iPhone
    Feb 24, 2014 11:07 AM in response to msom87

    Sorry, but there is no other way to activate the iPad without knowing the AppleID and Password of the previous owner:

     

    If the previous owner is not present
    Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:

    1. Sign in to their iCloud account at www.icloud.com/find.
    2. Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
    3. Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
    4. When the erase is complete, click "Remove from Account" to remove the device from the account.

    After the device has been erased and removed from the account, you can proceed with the device setup process.

    copied from Find My iPhone Activation Lock: Removing a device from a previous owner’s account

     

    If you can't get a hold of the previous owner, contact ebay and see if you can get your money back.