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corvette85lady Level 1 Level 1 (0 points)

What am I doing wrong? I just purchased Snow Leopard MacOS X to reinstall on my Macbook Pro 15in. I want to erase my hard drive but it's not working. I'm doing the steps as outlined in the manual but when I restart all I get is the grey screen then the apple logo. I've waited for 5 minutes and then had to force quit.

Is there some small step that I'm missing? I apologize in advance if I have posted this inthe wrong forum.

  • seventy one Level 6 Level 6 (10,565 points)

    It is the right forum.  But what are you actually trying to do when you say re-install? What is your current OS according to 'About my Mac'?

     

    What did you start with, that meant you needed to 'buy and re-install' 10.6.8?

  • corvette85lady Level 1 Level 1 (0 points)

    I am trying to totally erase my hard drive. ( I want to restore the computer to the factory settings because I'm giving the computer to my brother)  I have a Macbook Pro 15in. OS X 10.6.8. I lost the original installation disks, so I ordered Snow Leopard 10.6.3 which I was told would work on my computer. Did I order the wrong version?

  • Eustace Mendis Level 7 Level 7 (25,315 points)

    If you ordered Snow Leopard from the Apple store youhave the correct version.

     

    Put the dvd in the computer and restart while holding the C key down. The computer will boot to the OS DVD. Start the installation process, select the language and continue to the next screen. There select the hard drive on the left, and click the Erase tab.

     

    After that is done quit Disk Utility and continue with the installation. You will have a fresh installation.

     

    You can turn the compouter off when you see the noisy welcome screen. Beyond that point the computer can be restarted and set up by your brother, with his personal information.

  • baltwo Level 9 Level 9 (61,900 points)

    Alternatively, boot the machine with the install disc that shipped with it, erase and format it, install the OS, and quit when it reboots and starts the setup process. Give those and the SL install disc to your brother.

  • corvette85lady Level 1 Level 1 (0 points)

    If you ordered Snow Leopard from the Apple store youhave the correct version.

     

    Put the dvd in the computer and restart while holding the C key down. The computer will boot to the OS DVD.

     

    Yes, I did order the disk from Apple. I did put the dvd in the computer and held the C key down, but nothing happens, I just get the grey screen wih the apple logo and it doesn't boot to the OS dvd.

  • Eustace Mendis Level 7 Level 7 (25,315 points)

    You have to restart the computer after you put the disk in. Then immediately on start up, before anything appears on the screen, hold the C key down.

  • Jeff Shenk Level 4 Level 4 (2,565 points)

    There were some MacBook Pros that shipped with Snow Leopard 10.6.6 as the original operating system; if you have one of those, it won't boot to a 10.6.3 installer disc. You will need a machine specific disc.

  • corvette85lady Level 1 Level 1 (0 points)

    Gee, I usually don't have this much trouble doing this. So, the latest update is that after holding down the c key I get to a screen witha pic of a hard drive and the disk with an arrow underneath it. Stay tunes for what happens next.......

  • corvette85lady Level 1 Level 1 (0 points)

    I still haven't fixed my problem. I must be doing something wrong.

  • Eustace Mendis Level 7 Level 7 (25,315 points)

    pic of a hard drive and the disk with an arrow underneath it.

     

    At this point try hitting the Return key. The arrow under the icon of the disk indicates that it has been selected for booting.

  • corvette85lady Level 1 Level 1 (0 points)

    Nothing happened.It went to a grey screen with the apple logo and that's it. I'm seriously considering throwing it under the snowplow the next time it goes past my house. My system preferences have also disappeared and I can't change my date and time.

  • Eustace Mendis Level 7 Level 7 (25,315 points)

    Would you like to take another crack at this problem before you give up?

     

    There are two options.

     

    • We can try to talk you through some trouble shooting steps. In other words we can continue the process you started 4 days ago. Or,

    • You can take the computer to an Apple store and have a genius there take a look at it. There is no charge for that service, but you need to make an appointment.

  • corvette85lady Level 1 Level 1 (0 points)

    Ilive in a smal town up northern BC and I think the nearest Apple dealer might be about 3-4 hours away soooooo, I'm willing to give it a try to fix it. Thanks for your patience.

  • Eustace Mendis Level 7 Level 7 (25,315 points)

    Well. I live in a large town in Southern Ontario. The centre of the universe, as some people here like to think.

     

    To get back to your problem, could you please confirm the current situation, viz. the computer will not boot from the OS 10.6 DVD. Correct?

     

    If yes, try this: Put the disk in the computer and boot while holding the Option key down. If it boots and you see an icon of the disk, use the arrow key on the keyboard to move the cursor so the disk is selected. The hit the Return key.

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