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Downgraded to iTunes 11.1.3.8, and when attempting to launch the application, iTunes stops responding.

Here is the report that comes along with the issue:


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.3.8

Application Timestamp: 5274a87d

Fault Module Name: WebKit.dll

Fault Module Version: 7537.60.11.25

Fault Module Timestamp: 52dd8d83

Exception Code: c0000005

Exception Offset: 00050d98

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


OS: Win7 Home Premium, 64bit


I did some digging around on the internet and the discussion forums, but the only issue I've seen that is close to this is that it happens when the iTunes Store is accessed. For me, the program fails to start altogher.


Also, please don't advise me to 'Download a newer version of iTunes', I am working on fixing some older iDevices.


All help is appreciated, and thanks in advanced!

Posted on Feb 24, 2014 11:03 AM

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Downgraded to iTunes 11.1.3.8, and when attempting to launch the application, iTunes stops responding.

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