I am trying to connect and sync my ipod nano 7Gen and keep getting this message "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. If the problem persists, uninstall iTunes, then install iTunes again." I have done all of theseand also gone through all of the support steps to resolve with nothing.
Does anyone have any suggestions??
iPod nano (7th generation), Windows 8
Hello Jenn,
Thank you for the details of the issue you are experiencing with your iPod nano being recognized in iTunes. You have taken some really good troubleshooting steps. I found an article with some additional steps you can take for the error message "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
I recommend reviewing the following article (you can skip any of the steps you have already taken):
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Thank you for using Apple Support Communities.
Best,
Sheila M.
itunes and computer will not recognize ipod
