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rcappel

Q: all of a sudden I cannot air print from my ipad or iphone - I can still print from my laptop - don't know how to fix

All of a sudden i can no longer air print from my iphone 4S or my ipad 2

 

Need help

 

I can still air print from my Dell laptop

iPhone 4S, iOS 7.0.6

Posted on Feb 24, 2014 12:19 PM

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Q: all of a sudden I cannot air print from my ipad or iphone - I can still print from my laptop - don't know how to fix

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  • by sheila_m.,

    sheila_m. sheila_m. Feb 26, 2014 6:52 AM in response to rcappel
    Community Specialists
    Feb 26, 2014 6:52 AM in response to rcappel

    Hello rcappel,

     

    Thank you for the details of the issue you are experiencing when printing from your iPhone and iPad.  I found a couple of resources I recommend for the issue you described.

     

    First, I recommend following these steps:

    If you are unable to print, or if you see the message "No AirPrint Printers Found"

    Verify that the printer:

    1. Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
    2. Is connected to the same Wi-Fi network as the iOS device.
    3. Has the latest firmware version installed.
    4. Has paper with enough ink or toner installed.
    5. Is free of any errors displayed on the printer's control panel.
    If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.

    You can find the full article here:

    AirPrint Basics
    http://support.apple.com/kb/HT4356

     

    If you are still having trouble printing after following those steps, I recommend these steps:

    Wi-Fi disconnects, or signal strength is less than expected
    • Move closer to the Wi-Fi router (access point).
    • Check for sources of potential interference.
    • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

    You can find the full article here:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.