HT201311: About AirPrint
Learn about About AirPrint
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Helpful answers
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Feb 26, 2014 6:52 AM in response to rcappelby sheila_m.,Hello rcappel,
Thank you for the details of the issue you are experiencing when printing from your iPhone and iPad. I found a couple of resources I recommend for the issue you described.
First, I recommend following these steps:
If you are unable to print, or if you see the message "No AirPrint Printers Found"
Verify that the printer:
- Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
- Is connected to the same Wi-Fi network as the iOS device.
- Has the latest firmware version installed.
- Has paper with enough ink or toner installed.
- Is free of any errors displayed on the printer's control panel.
You can find the full article here:
AirPrint Basics
http://support.apple.com/kb/HT4356If you are still having trouble printing after following those steps, I recommend these steps:
Wi-Fi disconnects, or signal strength is less than expected
- Move closer to the Wi-Fi router (access point).
- Check for sources of potential interference.
- Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
- Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
You can find the full article here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thank you for using Apple Support Communities.
Best,
Sheila M.
