HT203512: iCloud: Account troubleshooting

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kmoxsom
Level 1 (0 points)

Q: iCloud

I needed a new email address which was my old apple ID.  The email address no longer exists, I do not remember my old password.  I have created a new apple ID and have been using it, How do I make iCloud use my new apple ID (keeping in mind I do not remember my old Apple ID password nor does that email work anymore.)

 

Thanks.

iPhone 4S, iOS 7.0.6

Posted on Feb 24, 2014 12:45 PM

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kmoxsom

Q: iCloud

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 24, 2014 12:49 PM in response to kmoxsom
    Level 10 (104,283 points)
    Apple TV
    Feb 24, 2014 12:49 PM in response to kmoxsom

    Welcome to the Apple Community.

     

    Did you create a new one or change your old one.


  • by kmoxsom,

    kmoxsom kmoxsom Feb 24, 2014 12:53 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 24, 2014 12:53 PM in response to Winston Churchill

    I created a new apple ID as my old email I was using as an ID doesnt work anymore.

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Feb 24, 2014 12:57 PM in response to kmoxsom
    Level 10 (104,283 points)
    Apple TV
    Feb 24, 2014 12:57 PM in response to kmoxsom

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.


    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.


    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.


    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.


    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • by kmoxsom,

    kmoxsom kmoxsom Feb 24, 2014 12:58 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 24, 2014 12:58 PM in response to Winston Churchill

    Thanks I will try calling them.  Appreciate the help.