My iMac | OSX 10.9.1 is very sluggish. I'm using CS6 and Safari daily. Is this normal?
imac G3, Mac OS X (10.4.11)
It would help to give us more information. Etresoft: EtreCheck is a free app developed by one of the contributors to this forum which will generate a system report on your computer. If you can paste the report here we can take a look and see what might be the problem.
I use CS5 and CS6 daily. No lag with either. I also run VMs all day long.
Post EtreCheck results as recommended.
Thank you for your quick reply. Following is the EtreCheck report:
Hardware Information:
iMac (27-inch, Mid 2010)
iMac - model: iMac11,3
1 3.2 GHz Intel Core i3 CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 5670 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 17 days 23:15:39
Disk Information:
WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
LISA'S HARD DRIVE (disk0s2) / [Startup]: 999.35 GB (723.5 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information:
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
HP Photosmart C7200 series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Primax Electronics Apple Optical USB Mouse
Generic Mass Storage 997.2 MB
NO NAME (disk2s1) /Volumes/NO NAME: 995.9 MB (977.1 MB free)
Seagate FreeAgent GoFlex 1 TB
EFI (disk1s1) <not mounted>: 209.7 MB
SeaGateBacUp (disk1s2) /Volumes/SeaGateBacUp: 999.86 GB (654.38 GB free)
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4)
com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[invalid] com.oracle.java.Java-Updater.plist
[System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.memeo.Memeod.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Safari
Adobe Creative Cloud Connection
Dropbox
Hightail Desktop App
Spotify
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
LogMeIn: Version: 1.0.935 - SDK 10.7 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
LAUNCH!PlugIn: Version: 4.1 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Safari Extensions:
Evernote Web Clipper: Version: 6.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
HP Photo Creations: Version: 1.0.0.11792 - SDK 10.5 3rd-Party support link
dynamiclinkmediaserver: Version: 6.0.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
LISA'S HARD DRIVE: Disk size: 930.71 GB Disk used: 256.90 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: (null)
Size of backup disk: Too small
Backup size 0 B < (Disk used 256.90 GB X 3)
SeaGateBacUp [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 73
Oldest backup: 2013-01-26 00:38:07 +0000
Last backup: 2013-11-25 00:40:08 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 256.90 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
1% EtreCheck
0% Adobe Photoshop CS6
0% Dropbox
0% loginwindow
Top Processes by Memory:
74 MB Safari
57 MB Finder
33 MB EtreCheck
25 MB AdobeAcrobat
20 MB PluginProcess
Virtual Memory Information:
49 MB Free RAM
827 MB Active RAM
790 MB Inactive RAM
641 MB Wired RAM
28.50 GB Page-ins
3.93 GB Page-outs
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[invalid] com.oracle.java.Java-Updater.plist
[System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.memeo.Memeod.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
Hardware Information:
iMac (27-inch, Mid 2010)
iMac - model: iMac11,3
1 3.2 GHz Intel Core i3 CPU: 2 cores
4 GB RAM
THAT is the first thing I'd change.
4Gb is a bare minimum for OS10.7, 10.8 or 10.9.
8Gb would be better - 16Gb best, especially if you're running things like Photoshop, AfterEffects, InDesign, Encore or Premiere.
ghofrani wrote:
Kernel Extensions:
com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4)
com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Those kernel extensions are from Tiger and Leopard. That can't be good. See if there is an update or remove them.
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[invalid] com.oracle.java.Helper-Tool.plist
That's curious. Why is Java invalid? I suggest uninstalling Java and reinstalling it.
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[invalid] com.oracle.java.Java-Updater.plist
[System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link
Java again. Plus there is an awful lot of stuff from LogmeIn running. I don't know if it is causing any problems but it might be a good idea to uninstall it and see how it runs. If there is no obvious change, then LogmeIn is innocent and you should reinstall the latest version. If there is a change, then reinstalling the latest version might fix the problem.
User Login Items:
iTunesHelper
Safari
Adobe Creative Cloud Connection
Dropbox
Hightail Desktop App
Spotify
Virtual Memory Information:
49 MB Free RAM
827 MB Active RAM
790 MB Inactive RAM
641 MB Wired RAM
28.50 GB Page-ins
3.93 GB Page-outs
Safari is quite the memory hog. Normally it runs fine with 4 GB of RAM, but if you are running both Safari and Adobe (itself a huge memory hog) from login items, then you probably do need more RAM.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Thank you for your suggestion. After updating to OS X 10.9.2 and uninstalling Logmein, things improved with little to no sluggish performance. I launched the console, copied and pasted the last handful of lines of copy and pasted here immediately after having problems with Photoshop's functionality as you requested: Any feedback is appreciated.
2/27/14 4:06:10.079 PM xpcproxy[4662]: assertion failed: 13C64: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
2/27/14 4:06:50.251 PM WindowServer[104]: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.
2/27/14 4:06:50.460 PM WindowServer[104]: common_reenable_update: UI updates were finally reenabled by application "SystemUIServer" after 1.21 seconds (server forcibly re-enabled them after 1.00 seconds)
2/27/14 4:07:03.273 PM Console[4665]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
2/27/14 4:07:13.787 PM WindowServer[104]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.
2/27/14 4:07:20.048 PM WindowServer[104]: common_reenable_update: UI updates were finally reenabled by application "Console" after 7.26 seconds (server forcibly re-enabled them after 1.00 seconds)
2/27/14 4:08:08.343 PM Adobe Photoshop CS6[4641]: CoreText performance note: Client called
This action (below) was repeated a couple dozen times:
CTFontCreateWithName() using name "GenevaCY" and got font with PostScript name "GenevaCyr". For best performance, only use PostScript names when calling this API.
2/27/14 4:08:08.343 PM Adobe Photoshop CS6[4641]: CoreText performance note: Client called CTFontCreateWithName() using name "GenevaCY" and got font with PostScript name "GenevaCyr". For best performance, only use PostScript names when calling this API.
This action too (below) was repeated a couple dozen times:
2/27/14 4:08:10.727 PM Adobe Photoshop CS6[4641]: CoreText performance note: Client called CTFontCreateWithName() using name "HelveticaCYPlain" and got font with PostScript name "HelveticaCY-Plain". For best performance, only use PostScript names when calling this API.
Having quite a time fixing slow/non responsive iMac. Have been through most of these posts, have run the etrecheck today, and will post below most of that report. Any help greatly appreciated. Activity monitor shows nothing obvious. System is just terribly slow, even in safe and normal modes. Thanks.
My iMac/OSX 10.9.1 is very sluggish. I'm using CS6 and Safari daily. Is this normal?
